APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • CXO Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • NetSuite
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    Editor's Pick (1 - 4 )
    left
    Moulding Complete Business Solution through NetSuite Software

    Steve Hankins, EVP & CFO / CIO, Globe Express Services

    Embracing Technology to Reduce Redundancy and Increase Efficiency

    Jason Kephart, CIO, Terracon

    Effectively Planning the Deployment Strategy

    Joe Fousek, CIO, Fredrikson & Byron

    ERP Meets Mobile Field Service Management

    Sandi Thomas,

    Epec Leading the Way for US Manufacturing With Cloud-based Technology

    Ed McMahon, CEO, Epec Engineered Technologies

    Conquering the Wholesale Distribution Market Place

    Kevin Hoyle,

    Business Intelligence and the Value of the Business Applications Suite

    Matt Kenney, Principal -Technology and Management Consulting, RSM US LLP

    right

    NetSuite:A Unique Nonprofit Solution

    Gayle Samuelson Carpentier, and Chief Business Development Officer,

    Tweet
    content-image

    Gayle Samuelson Carpentier,

    As TechSoup Global's Chief Business Development Officer, I have had the honor of working with hundreds of companies who wanted to donate their products and services to help nonprofits better deliver on their own missions. As part of this work, I have learned how important it is for nonprofits (or any business for that matter) to make sure they have a handle on their data.

    Small organizations often start with a Rolodex or an Excel spreadsheet and move on to donor management systems to track people important to their work and financial transactions. And if they are fortunate, they get large enough to need powerful customer relationship management (CRM) and business management applications.

    "NetSuite's generous offer means that nonprofits can come to TechSoup to take advantage of NetSuite's donations, and more than 90 other programs to be found on the TechSoup.org site"

    That's why, back in June 2014, it was so exciting when NetSuite announced its partnership with TechSoup Global. TechSoup's international network leverages technology to help build the capacity of nongovernmental organizations (NGOs). So being able to bring NetSuite's comprehensive suite of cloud business-management applications, including enterprise resource planning (ERP), CRM, e-commerce, professional services automation (PSA), TribeHR for social human capital management (HCM), and the LightCMS content management platform, to nonprofits around the world was a great addition to TechSoup's online family of donated technology offerings. Natalie Gagliordi of ZDNet noted after the partnership was announced that, "As for NetSuite, the nonprofit strategy is just as much about expanding its SaaS [Software as a Service] footprint as it is about being philanthropic. The companies cited survey results that estimate more than half of global nonprofits plan to move significant portions of their IT to the cloud in the next few years. The TechSoup partnership could give NetSuite a jump on competitors also looking to fill that gap." NetSuite's generous offer means that nonprofits can now come to TechSoup to take advantage of NetSuite's donations, as well as the more than 90 other programs to be found on the TechSoup.org site. In addition, when TechSoup, a 501(c) (3) nonprofit itself, needed to upgrade its own internal systems, it chose to turn to the NetSuite Mid-Market CRM solution too. "Before moving to the NetSuite solution, our

    internal structure consisted of eight different software solutions that were all custom integrated and were getting older, and we knew it was time to move to a better way to handle our business needs," said Nicola Gabancho, the analyst and project manager for TechSoup's NetSuite implementation. "We needed to replace software that controlled inventory management, customer validation and requests for our donation programs, grant management/ tracking software, internal financial and accounting services, and more," Nicola continued. "NetSuite not only meets all those needs in one already integrated solution, it gives us new layers of functionality we need."

    TechSoup's implementation team draws upon software architects, project managers, executive sponsors, and more and requires ongoing threeweek Scrum cycles. David Aaronson, TechSoup's program manager for the NetSuite program stated, " implementing NetSuite as a cloud solution means you are more likely to adopt best practices." However, he also cautioned that, "As in the grant process we follow at TechSoup, sometimes you (at your own risk) have to depart from best practice models. One must understand going in that if … [you] have to make customizations (i.e. code changes), these will need to be maintained by your team going forward.”

    "There are pros and cons to a SaaS," David added. "The cons are that you have very little control of what global system enhancements happen, and when they will be launched. On the plus side, there is much lower overhead in terms of system support. NetSuite handles major upgrades, and the organization only needs to test around its customizations, special workflows, and whatever NetSuite recommends testing during a major upgrade.”

    "The basic benefit you get with NetSuite is being able to have all your contacts and communications around those contacts in one place. [This] is a huge part of the benefit of this complex transition. Having ERP and CRM in one system allows for robust intrasystem reporting that having a non-integrated system, like the ones we are retiring soon, would not allow," David offered to anyone considering NetSuite as a new in-house solution.

    Jennifer Beckett, TechSoup's grant and program recording analyst, is the closest person to the day-to-day work of teaching staff how to effectively understand and use the power of the NetSuite applications. "This NetSuite solution," Jennifer noted, "allows us to 'lead from above.' It means all staff use the same tool, and have access to the same reporting.

    "By this time," Jennifer continued, "we know that if we follow their "out-of-the-box" solutions, it means we're following best practices, and that has worked in over 95 percent of cases. Yet, there are times when, due to our own business structure as a social entrepreneurial nonprofit, we have to create different rules and structures. And since we know, as a cloud-based solution, they upgrade NetSuite regularly, anything we customize need to be checked and tested each time NetSuite upgrades their platform. For any user [who] is new to working in a SaaS or cloud environment, that's something they'll need to make sure they plan for when making any changes."

    TechSoup is only one of the organizations that benefit from the support available to new NetSuite users. From the NetSuite account representatives (and kudos to our rep, Charlie Cave, who has been of invaluable help!), to forums and online discussion groups that provide new insights and ideas, to NetSuite's help desk folks, everyone has been amazingly responsive and attentive to our needs. Qualified NGOs can also benefit from NetSuite.org's unique grantee support programs like SuiteVolunteers, which pairs NetSuite employees with grantees to tackle the NGOs' back-office challenges through ongoing pro-bono projects

    We couldn't be more pleased to partner with NetSuite both in bringing its donations to the nonprofit community and in our own adoption of its solution here in-house at TechSoup Global.

    tag

    SaaS

    Financial

    inventory

    Content Management

    Human Capital Management

    Enterprise resource Planning

    Inventory Management

    Weekly Brief

    loading
    ON THE DECK

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    From Code To Impact: Leading Enterprise Ai With Purpose

    From Code To Impact: Leading Enterprise Ai With Purpose

    Jingting Cher, Deputy Director, Data Science, Sp Group
    Reimagining Pension Services Through Responsible Innovation

    Reimagining Pension Services Through Responsible Innovation

    Maz Mirza, Chief Digital Officer, KWAP Malaysia
    Maritime: Beyond Systems, Beyond Seas

    Maritime: Beyond Systems, Beyond Seas

    Ron Fong, Cio, Station Satcom
    Human-Centered Innovation in the GenAI Era

    Human-Centered Innovation in the GenAI Era

    CJ Meadows, Head of Innovation-Asia, Executive Education Designer, Professor & Head of Mbaconsulting, S P Jain School Of Global Management
    The Art and Science of Selling

    The Art and Science of Selling

    Scott White, Senior Manager Sales and Marketing Operations, Airbus
    Responsible Data Leadership in an AI-Driven World

    Responsible Data Leadership in an AI-Driven World

    Gemma Dias, Head of Data Governance, Tyro Payments
    Driving Guest-Centric IT Innovation in Integrated Resorts

    Driving Guest-Centric IT Innovation in Integrated Resorts

    Ching Yip, Vice President of Information Technology, Hoiana Resort & Golf
    Microsoft-Covering People 360 Degrees...

    Microsoft-Covering People 360 Degrees...

    Khalid Nizami , Heads The Digital Transformation Center Of Excellence For Asia Pacific, Ecolab
    Loading...
    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://netsuite.apacciooutlook.com/cxoinsights/netsuitea-unique-nonprofit-solution-nwid-1538.html